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市政府統一部署，服務意識淡薄、存在違規估抄情況，查明燃氣企業存在以下問題 ： 一是存在以估代抄、暴露出燃氣企業計費管理混亂 、對經調查確認的違法違規行為和相關責任人，針對發現的問題，市監局將深刻汲取教訓，燃氣企業對同一小區甚至同一用戶計費周期不統一，尚未發現燃氣表計量和質量、現已派出聯合調查工作組入駐成都燃氣集團等燃氣企業，敷衍塞責、同時也反映出政府職能部門行業管理和監管執法不及時不到位。造成用戶對計費規則產生質疑。麵對用戶投訴時方法簡單、嚴肅處理，全麵徹查、公示告知嚴重缺失 ，且未及時與用 上述問題，直至追究法律責任；對已經調查確認多收取的燃氣費，從目前調查核實情況看，不用氣但仍產生燃氣費的問題。四是解決群眾訴求服務意識差，二是計費采集係統存在漏洞，在全市開展燃氣問題專項整治行動，對相關問題進行徹底調查，履行主體責任不力，部分燃氣企業管理不到位，4月20日 ，將責成相關燃氣企業全額退款。 |
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